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| Q & A
Q. What Credit cards can I use? A. We currently accept Amex, Discover, Mastercard and Visa. Q. How will my purchase appear on my Credit Card A. Your credit card will appear as a transaction from MyWebStore Q. Is my credit card information safe with Progressive Beauty Supply and Equipment? A. While some have questioned the security of information transmitted over the Internet, the truth is that our secure servers fully encrypt sensitive data for safe, trouble-free transactions. clickshopping.com utilizes all of the latest security methods and fraud detection techniques to protect any and all information you entrust to us. Q. What about Sales Tax? A. Orders shipped anywhere in the state of Florida will be subject to 7% sales tax. Q. Can I finance my purchase other than a credit card? A. Yes, bank financing is available on purchases over $2,500. Just go to our Finance Link and fill-in the information. A finance representative will contact you within 24 hours to review our application and then with 24 to 48 hours from then you will receive confirmation of your initial approval. Q.When will (and out of stock item) be back in stock? A. Typically 8-10 weeks. However, a particular item may be currently in transit from one of our many manufactureres nad suppliers and may arrive sooner. Q. How long does it take for me to receive my equipment if it's already in-stock? A. In-stock items will ship within 48 hours from the time we receive full payment and it's verified. From that time it can take 7-10 business days for you to receive it (do not include nights, holidays or weekends). Q. Why does it take that long for me to receive the merchandise? A. Many of the items we ship are shipped through large commercial transit companies. They first pick-up the merchandise from us an then bring it to their terminals, it then gets re-routed to the closed terminal near you. At that point it is placed into one of their local trucks which will bring it to you. Q. Will my equipment be brought into my home, office, warehouse, salon, spa or barbershop for me? A. Unfortunately No, the trucking company will have their driver bring your equipment to the back of the their truck and you are responsible to bring the equipment into your own location. Q. What if I can't, don't want to or just need help bringing my equipment into my location? A. The trucking company does offer what is called in-side delivery service. This service allows their driver to remove your equipment from the truck and move it inside your door. They will not assemble the equipment nor will they move the boxes up or down stairs. For residential deliveries the driver will only place the boxes inside a garage or carport. If neither is available, then the boxes will be moved to your driveway. If your order is very large, the driver may refuse this service regardless if this option is purchased. Typically, in-side delivery charges may range from $40 to $100 depending of the transit company. Q. Why is a residential delivery cost more? A. Most commercial transit companies base their rates on a route that is set-up for large commercial companies. A residential delivery requires the company to re-route their stops and many times requires a smaller type vechicle to get into a residential areas. These charges are set by the individual transit companies and not by us. Q. Will the shipping company give me notification that my equipment is ready for delivery? A. Yes they will, however for this service they generally charge a nominal fee. They generally will give you 24 hours notice as to the date of your delivery and typically give you a 2-4 hour window as to when the driver will arrive with your equipment. Q. I want to make a purchase but I'm unfamilar with a brand I want to select? A. Many of the brands and manufacturers we feature on our website have been designing, manufacturing and suppyling equipment for many years and have long-standing reputations. Some of the brands that we represent are European Touch, Collins, Pibbs, Kayline, Jeffco, YCC, Tough Guy, HBNY and many more. We also work very closely with local manufacturers and design many types of custom cabinetry. We are constantly in the market looking for new, innovated and exciting products that we can bring to you. Q. I want to have custom cabinetry build for my salon, spa or barbershop, can you do it? A. Yes we can, we'll be happy to work with you in developing your own custom look. You can send to us your own plans or we can have one of our designers work with you to create that special look. There's no charge for a first consultation. Q. What if i can't wait 8-10 weeks for the item I've choosen to arrive? A. Unfortuantely, if the item you've selected is out of stock and we are waiting for it to arrive from our supplier you may want to contact my telephone (1-888-640-5505) and discuss what options you may have ie... a different style, price or color. Q. I see that many of the items are shown are in black, can I get different color? A. Yes you can, first click-on the option button next to the item and see what's available. If you don't see what your looking for please call us (1-888-640-5505) and speak with a representative. In many cases there may be choices available at an additional up-charge. Q. Where is Progressive Beauty Supply and Equipment located? A. Your main showroom is located in West Palm Beach, Florida. We are right at the light to the main entrance to the West Palm Beach International Airport. Q. What are your showroom hours? A. We are open Monday-Friday from 8:30 AM to 5:30 PM. If needed we will make special appointments for Saturday (call to check schuedule). Q. What if I need additional technical information on an item? A. Please feel free to call (1-888-640-5505) and ask for assistance. Q. What warranty does the equipment come with? A. Generally, a one year warranty on parts, however many of the hydraulic pumps for the chairs come with a 3 to 5 year warrany depending on the manufacture. We can give you specifice details on each item by calling (1-888-640-5505) and speaking with a representative. Q. Can I save money by picking-up my order? A. Of course, you'll need to call in advance so we can make sure we have your items in-stock and ready for pick-up. At that time, we'll confirm which items are in-stock and if any items are out of stock we'll let you know. You can decide if you want to pick-up the in-stock items and have us ship the out of-stock items ,once they arrive. Q. What is your cancellation policy? A. You may return unused and uninstalled equipment within 30 days from your receiving them. However, you must first call for return authorization and receive an return authorization number. You will be charged a 20% cancellation/re-stocking fee, minus any shipping/handling fees. The return item/items must be in their original packing materials. return shipping costs and arrangemnets are solely the responsiblity of yours (the customer). Q. Can I cancel or return any special order item/items? A. No, please take your time to select carefully. Once you've selected your choice and agreed to purchase a special-order item, you understand you're doing so with the complete understanding that this is a non-cancellable/non-refundable order. Furthermore, this order is purchased with the complete understanding that there are no chargebacks now, ever or in the future. Q. What do I do I've a box I'm receiving looks crushed, damaged or open? A. In the unfortunate event that this does happen, inspect the box to see if there's noticable damage to the merchandise. If there is, refuse the shipment and make a notation on the driver's delivery receipt as to the condition of the box. Second, if there doesn't seem to be noticable damage to the item from the outside ,but the box is crushed, open or not in proper condition, immediately make a notation on the driver's delivery receipt then notify the drivers dispatcher and contact us (1-888-640-5505) so we can be of further assistance. It's very important that you take your time to inspect your shipment and if necessary make a notation on the driver's delivery receipt as to the condition of the item. If there is damage and you just sign your name, you'll be accepting the item in good condition and it is highly unlikely that the freight company will accept a claim for damaged goods. That is why it is extremely important that you properly inspect your items at time of delivery. You must contact customer service within 24 to 48 hours as to the situation. Additionally, you have 24 hours to report concealed damage. Therefore, be sure to inspect all your items immediately after delivery. |
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